Returns are accepted within 30 days from the time the order is placed as long as the products are returned in the same re-sellable condition deemed by us. All shortages must be reported within 30 days as well. If the item(s) is defective, we will replace the item and pay for the return shipping. Only the item will be replaced; not the entire kit. Should you notice or have any discrepancy in your billing/invoicing you have 30 days to report it to us.
If you wish to return or exchange an item purchased through Intilight.com, please package the product to be returned with a copy of the original invoice and mail to the address below:
4665 W. Atlantic Ave
Delray Beach, FL 33445
If an item is damaged by UPS during the shipment, it is the customer’s responsibility to contact UPS directly. Insurance is issued free up to $100 but insurance must be paid for in advance if the customer wants insurance over $100. If an order is placed in error, the product total will be refunded once the products have been returned but the shipping charge, as well as the return shipping cost, will not be refunded.
Any order placed on a credit/debit card that is canceled before it ships out will have a 8% cancellation fee deducted from the refund. If the order has shipped before we were able to cancel it, then the return policy mentioned above will be applied.
For your protection and to ensure prompt delivery, we recommend that you send your return via an insured method, which can be tracked in the case of loss (i.e. UPS or insured Parcel Post). We’re sorry, return shipping fees are non-refundable. In the event of damaged items, please contact us immediately for assistance. Additional information can be found in the Damaged Items section.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear; however, if damage occurred to the item(s) in your shipment, please contact us immediately at (561) 272-6000.
Please provide the order number, along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials, and the damaged items for inspection by the carrier.
From time to time, Intilight products are subject to drastic price changes as part of special promotions or sales. Some of these sales will be available only in the Balshi Dermatology Center in Delray Beach, FL, and some of these specials will be available online. These specials and sales are subject to occur at any time and without any notice to the public. Once a special promotion or sale is active, any and all product sales occurring at a time prior to the promotion date are NOT subject to the special promotion or sale price.
If for any reason you are not completely satisfied with your Intilight online purchase, simply return the unused portion within 30 days of initial purchase, and we will be happy to remit your account for the full amount of the purchase.